Privacy Policy

Terms of Use

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The material or content contained in these web pages is provided for general information purposes only.

While every care and effort has been taken to ensure the accuracy of the information provided, the Health Ombud (“the HO”) make no representation and give no warranty, whether express or implied, relating to the correctness of the information published on these web pages…

Contact us

If you have further questions about the disclaimer, please do not hesitate to admin@healthombud,org.za

Purpose

The HO has a legal mandate in terms of the National Health Amendment Act No 12 of 2013…

• Investigating any received written or verbal complaint relating to norms and standards…

Right to change this Privacy Statement

This Privacy Statement may in future be amended to align with changes in the law…

Collection of personal information

Personal information is collected directly from you and may be collected indirectly…

• Complainants, interested parties or members of the public
• Other health care regulators
• Media sources
• Chapter 9 institutions
• Whistle-blowers
• Our service providers
• Civil Society Organisations
• Non-Profit Organisations

Why do we collect personal information?

• To create a complainant file in our complaints management system…
• To assess the complainant’s hospital patient file…
• To develop Quality Improvement Plans (QIP)…
• For processing your application for employment…

What personal information do we collect?

• Identifying numbers, email addresses, physical address, telephone number
• Names, marital status, nationality, health status, disability, language, DOB
• Biometric info like fingerprinting
• Race, ethnic/social origin, criminal records
• Education, medical, financial, employment information

Publication and access to HO register

The HO collectively, make accessible certain information to the public on its website(s)…

The use of Third Parties

We will from time to time share your personal information with third parties…

• OHSC, HPCSA, SANC, Department of Health
• Other regulators and Chapter 9 institutions
• Law enforcement agencies
• Verification agents
• Applicant’s previous employment/educational institutions

Trans-Border Information Flows

Where necessary and appropriate, your personal information may be processed in other countries…

Your Rights

• Request access to your information
• Request correction or deletion of information
• Request destruction of your personal information
• Object to processing
• Lodge a complaint
• Query automated decisions

Our Security Practices

Our security systems and controls are designed to maintain confidentiality…

Anonymous collection of data from use of our website

We monitor user experience while you are using our website…

Use of cookies on website

We use cookie technology on our website. Cookies are small files…

Links to other websites on our website

Our website may have links to or from other websites of other regulatory bodies…

Use and monitoring of electronic communications

It is important that we keep the public abreast of any development…

Retention of personal information

Our retention schedule and information policies define how long we keep all types of records…

How to contact us

Email: admin@healthombud.org.za

Physical address:

If unresolved, escalate to:
Health Ombud Information Regulator
Complaints: Complaints@healthombud.org.za
General: admin@healthombud.org.za
Website: www.healthombud.org.za