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Information for the public about the Office of the Health Ombud

Office of the Health Ombud


“We perform our functions in good faith and without fear, favour, bias or prejudice”.

Why we exist

To protect and promote the health and safety of users of health services by considering, investigating and disposing of complaints in the national health system (private and public health establishments) relating to non-compliance with prescribed norms and standards and ‘contribute towards a development of public service culture characterized by fairness, dedication, commitment, openness, accountability and the promotion of the right to good public administration’

Independence, Impartiality and Accountability

The Act directs the Health Ombud to perform his functions “in good faith and without fear, favour, bias or prejudice”. The Act also provides the Health Ombud (and OHSC staff assisting the Ombud) with powers to facilitate thorough investigation.

The Health Ombud may, in terms of the Act, consider, investigate and dispose of the complaint in a fair, economical and expeditious manner.

Health Ombud

Vacancies at OHO

The Office of Health Ombud (OHO) is an independent body established in terms of the National Health Amendment Act of 2013 and is located within the Office of Health Standards Compliance (OHSC) and is assisted by persons designated and seconded by the Office with the concurrence of the Ombud; and reports to and is accountable to the Minister of Health.

The OHO wishes to appoint dynamic individuals with a passion and commitment for service excellence as vacancies arise.

Latest News

Lodge complaints with the Health Ombud through our Complaints Call Centre

Toll-Free Number: 080 911 6472
Fax: 086 560 4157
Post: Private Bag X 21, Arcadia, Pretoria, 0007
Walk-in: OHSC Offices, 79 Steve Biko Road, Prinshof, Pretoria

Whistle-blowers are guaranteed anonymous.